MISLEADING THE PUBLIC WITH INSURANCE OFFER

I am paying R15,40 for insurance and am told by Woolworths I have insurance for retrenchment which I am experiencing. I have not had a salary since July. I have furnished all documentation requested by Woolworths, but yet I am told they can only assist once CCMA is finalised!!! What is the point of this insurance then? I need financial assistance now, not after the fact. Misleading the public and then they do not respond to e-mails but keep telling me I am "a valued customer"! What codswallop. The ***never gets answered - I DO NOT CALL company numbers in this country. The calls are NEVER answered. Nature of the beast, just take money from customers and that's all that matters. The most shocking ********** experience with Woolworths in my entire life. They just do not care about anything else, except to rake in the money. Karma is a b*tch and if they are not careful Woolworths can collapse within the blink of an eye!