Misleading Promotion – R1000 Discount Not App**** as Promised

I am extremely disappointed with the service I have received from Woolworths South Africa regarding a promotion that has still not been honoured.

On 11/03/2026, I made a purchase of R2000 after opening my account online on 10/03/2026 and setting up the app. Before making the purchase, I specifically confirmed with two in-store managers that I would qualify for the R1000 promotion. I was clearly assured that the discount would be app**** automatically after purchase.

Based on this confirmation, I proceeded with the transaction.

However, the R1000 discount was never app****. Instead, I was later told I would need to spend an additional amount to qualify, which was not what was communicated to me at the time of purchase.

I contacted customer service on multiple occasions, explained the situation several times, and was told the matter would be escalated. It has now been over two weeks with no resolution and no refund or adjustment app**** to my account.

This experience is unacceptable, as I re**** on the information provided by staff before completing my purchase. I feel misled and the issue has still not been properly addressed despite repeated follow-ups.

I am requesting that Woolworths urgently honour the original promotion and apply the R1000 discount to my existing purchase as promised.