Misleading Online pictures/Bad Service

On the 17.12.2024 I purchased two fragrances( Joop Homme parfum and Boss Femme) and they were delivered on the 20th of December 2024. I opened the package and to my surprise the Joop Homme received is totally different from what i ordered and to the one depicted online. The color of the perfume is totally different from the pics shown on the website.

I went to Woolworths Canal walk to return/exchange the fragrance as per the dispatch note received and the store manager bluntly refused to take it back. He kept of mentioning that if he takes the fragrance back it is considered as a waste to them as they can’t resell it “ they no longer sell Joop fragrances”, this will be loss to the business and one of his reasons is the “plastic cover was removed”. I told him I had to open the packaging to see if the items delivered is actually what I ordered. The guy just didn’t care . The fragrance was still in its original packaging(box)and not used as my husband has the same fragrance hence I ordered this one under the impression that it’s a different fragrance. I even told him that my husband has the same fragrance so it wouldn’t make sense for me to buy same fragrance which was purchased few months ago. I showed the store manager the screenshots (see below). I left the store unhappy as I have been misled by Woolworths. The pics online are misleading your customers, as you get something totally different when items are delivered . See screenshot below, and I request a refund. Nothing is mentioned under returns+refunds that the product must be in it’s original plastic when returned. I have been ordering online and returning the items without any hassle. I’m so much disappointed with the store manager Buhle , Woolworths Canal walk for not being of help. I even left the store without making another fragrance purchase as planned. Clearly all that department cares about is sales targets and not client satisfaction.

Please see below pics for reference.