Misleading

C2 Id: ***3

ATG Id: ***

Storecard Account Number:

Message: Good day May you kindly provide me with clarity regarding my account I will be taking the complain to hello Peter on the 02/08/2023 I paid 1117.00 and I was left with a balance of 1117.00 to pay but now I have R121900 to pay where does R102 amount come from?

. They did no provide clarity to my question and concern

Thank you for your e-mail. We do apologise for any delayed response. Your closing balance at closure of the statement was R1219.00, payment was made on the 3 August 2023 for the amount of R1117.00. The amount of R106.55 is the minimum installment due when the statement period closes, this occurs when billing takes place and the instalment due is generated. All your fees, charges, additional charges are all deducted from the available credit at statement date (11 August 2023). Your instalment due is only determined when the statement period closes. Should you require further assistance, you are welcome to contact us telephonically on *** or via e-mail on ***