Misleading conduct and constant bullying from Woolworths

I am writing to formally lodge a complaint regarding the unprofessional and ********* service I received from your representative, Kulsoem Adams.

The agent initially contacted me under the pretense of updating my debit order details. I comp**** with all the information requested in good faith. However, after wasting my time, the agent then informed me that my details would not be updated unless I made an additional payment, despite the fact that I had already made the minimum required payment for the month.

At no point did I agree to or sign any documentation that obligated me to make this extra payment. Forcing me to pay more than what is contractually required is both unfair and misleading. Furthermore, I have been inundated with persistent calls pressuring me into making payments I cannot afford. This conduct feels like harassment and amounts to bullying tactics, which I find completely unacceptable from a reputable company like Woolworths.

I have since logged a formal query with the ombudsman to understand my rights and seek external intervention, as I strongly believe Woolworths is acting against its own agreement.

I request that you:

1. Investigate this matter and provide me with a written explanation. 2. Confirm that no additional payments will be forced upon me beyond the agreed contractual terms. 3. Take corrective action regarding the behavior of your agent, as this type of misrepresentation is damaging to your brand and unfair to customers.

I trust this matter will be handled with urgency and fairness. Please confirm receipt of this complaint and advise me of the steps Woolworths will take to resolve it.