Misleading and disgusting service

I purchased a skin products from Woolworths online, the order arrived, the moisturizer I bought, was not sealed and I could clearly see that this product had been returned as all Glamglow’s products are sealed and than the ingredients noted on Woolworths app, is not in the product. I had to send 3 emails as their call centre takes forever to answer and only received a response over a week later saying that I have to return the product at the store. What was the whole point of purchasing online if I have to go to the store and risk getting Covid?