Misleading advertising

I am so angry and furious. I received a message on my phone that if I purchase for more than R750.00 on my Woolworth card before 19 March 2023 that I will qualify for a R200.00 cash back voucher that will be processed around 26/27 Mach.

I opened my emailed statement this morning, no voucher was loaded on my account. So, I phone your Call Centre to be informed that the R200.00 voucher was processed but it already expired on 07/04/2023 and the voucher is loaded on the Woolworths app that I don’t have. Why the hell was I not informed of the process to claim the voucher!!! I received a reminder to make use of the offer, after I used it. And I received a message for another offer to purchase for R750.00 for a R200.00 cash back voucher that expire in April. But you could not send me a message or an email to give me the voucher number and the process to claim it.

Your advertising is misleading I thought the R200.00 cash back will be credited to my account. Why didn’t you communicate the voucher number and the claim process??? I want a new voucher number and expiring date so that I can use it.

Hoping to hear from you soon.