Mislead and shocking customer experience by Woolworths financial services

Woolworths had a promotion in November that if you spend more than R1600 on your Woolies card on or before 12 Nov you will receive a shopping voucher that will be loaded to the app automatically before 25 Nov. I spend R1850 on 12 Nov and the cashier confirmed that the voucher will be loaded in the next week or two in time for Balck Friday(as per the promotional email).

This voucher was not loaded until today(8 Jan 2024). I made around 10 calls to the financial services department and got promised that the voucher will be loaded (they even confirmed that the voucher value is R650), which was not the case and phoned again and got promised to get feedback the same day but without any response from them. I phoned again and they suggested I go to one of the stores to enquire, I did that also just for them to hand me their phone and ask to call the same call centre I phoned 10 times before. The agent on the line promised that I will get feedback and even ask me to email her the promotional email... after following up 2 times still no response.

This is inducement and false advertising. I wasn't planning to spend that amount if it wasn't for the promotion.

I am very disappointed in the shocking and poor service i received from Woolworths despite how they mislead me to spend money with them. Below is a copy and paste from the promotional email:

GET R500 CASH-BACK When you shop Woolies food, fashion, beauty or home to the value of R1,600 or more, in store only, from 30 Oct - 12 Nov, and PAY with your Woolies card.