Misinformed

My grandfather passed away in July, after the funeral we went to settle his debt one of which was his Woolworth credit card @ cape gate branch we went back four times due to the person who assisted us on every account did not submit the death certificate and could not provide us with an email address as to where it needs to be sent to and constantly receiving phone calls in relation to payments that needs to be made this was a huge inconvenience for my grandmother and her worries regarding this account. We finally received proper assistance at the Tygervalley branch after a long struggle and constantly bring assured its been dealt with when in fact it hasnt