Miscommunication

2 weeks ago I app**** for an instore card from Woolworths, I did the application via telephone and later received a call from the Woolworths call centre, I answered all questions and my application was successful the call centre lady then advised me to go my nearest Woolies and I proceeded to just that, when I arrived at the store Cindy from Woolworths Canal Walk advised me that I need 3months pay slip in order for me to get the card, I was unaware of this as the Call Centre only advised me to bring my green ID book, in great disappointment I left as I only have 2 months pay slip and getting the 3rd on only at the end of this month. Monday morning I receive a phone call from Woolies Call Centre asking me why I haven't picked up my is there a problem? I advised the lady that I don't have a 3month payslip I only have 2months, the Call Centre lady then tells me that its no problem at all I can still get the card the store was wrong to turn me away, I told her I will go in the week again to try get the card, by Thursday I had received numerous phone calls from the Call Centre to go pick up my card, Thursday afternoon I leave to collect just to be turned down again. Woolies is now quite