MEDIOCRE SERVICE FROM WOOLWORTH: *** 080

Good day t Two weeks ago I visited my local shop that i have been buying for close to 10 years now to pay my VISA woolworths card. Last week I was informed by the branch gentleman that my driver cannot pay the account using my ID i found that to be strange but I told myself to comply. The gentleman requested that we should bring VISA refrence no. Today I send my driver again because IM working the lady from Jacaranda branch by the name of Martha who sounded very casual and loud Martha advised that they can used VISA ref no neither my account no. Last year I paid the same account at Brooklyn without my card and I was assisted. I then phone again and nother gentlemen who took my phone acted very unprofessional by back talking with his colleques i asked for the manager email he insited i should tell him his complain subsequent to that he informed me that it will not happen i need to put in my pin blah blah nonsence. he then hand over the phone to another lady who wanted me to repeat the same story. For a moment I felt like IM at one of the retail shops that do not care about customer service where people treat you very disrespectful. Woolworth all this years has woowed my heart by excellent service and treating their customer fairly but today I felt very upset and the fact that getting management email was a mission made me even more upset.

Woolies VISA is owned by woolworths surely your systems should allow us to pay clearly i can pay edgards/truworths account at their shops why such a world class co like woolworths a mission to pay your Woolies VISA. please intervene I want to pay next month at JACARANDA BRANCH without being pushed around. fIX YOUR SYSTEM UPGRADE YOUR SYSTEM I DONT CARE ABOUT ABSA I ONLY HAVE THIS ACC SIMPLY BECAUSE I WAS BUYING WOOLIES BRAND NOT ABSA ABSA HAS NEVER BEEN MY PREFERRED BANK