MASSIVE WOOLWORTHS COMPLAINT!

My review is for Woolworths Financial Services! I (had) have a Woolworths Store Card which I have paid off. In July, they instigated/mandated a store charge for the card in an amount of R47.50 for their "commitment" to their customers. This is mounting up monthly. I have sent so many emails to their various departments (which I know have been received as I get a notification) informing them that my account is paid up and I will not be paying a store charge for the 'privilege' of having a card, but not once has anyone responded. Despite all of this, their so-called National Recovery Services are now harassing me with constant daily calls which I have to block, however this is not the first time something like this has happened due to a non-responsive dispute with them. This kind of service is unacceptable, irresponsible and totally detrimental to the image they like to create! This is an absolutely frustrating matter and I would never advise having anything to do with their financial services!