Massive drop in quality and providing bad service

Good day,

It's over a month now since I placed 2 online orders and still haven't heard anything back regarding my delivery? Order numbers : *******637 and *******811. I know we're facing a pandemic and businesses aren't operating as usual but I think I gave Woolworths sufficient time to atleast make contact as to when my goods will be delivered.

Until today I haven't received ANY communication regarding my order which is very dissapointing. I've placed an order with Mr Price a week after placing an order with Woolworths and I received communication and apologies for the delay. I also received my goods from them yesterday. I tried making contact with Woolworths 4 days ago regarding this and all I got was an automatic reply. They are quick to send out emails on running sales and inviting us to come buy but can't hold up to getting the customer's goods to them once purchased. I have Eid coming up in 5 days and I would love to have my items before then.

Please advise when my order will be delivered Patiently awaiting feedback.

Regards T.Abrahams