Managment give pathetic customer care

Woolworths says "how can they make a difference" but they do not make a difference. They have managers on their website for customer service eg the operations manager with cell numbers. When one calls they do not answer and they do not have courtesy to return calls. Managed to finally get hold of one person from the website and apparently they are not in customer service but education. Wrong info on website. Yesterday, I sent an email to woolworths care line for me to be contacted, as yet no contact made with me.

Today I spoke to Pearl on the care line, I requested her to call me back but refused. I left message for the manager to contact me and strangely she called me. I requested her to have a manger to contact me as yet no call received.

My complaint was the wors I purchased had blood on top of it. and voucher was not deducted from my purchase. management does not make the difference how can the staff follow. They do not bother to get back to customers.