MANAGER WITH NO SENSE OF CUSTOMER SERVICE

I requested a new store card to be delivered at the Campus Sqaure branch on the 22nd of Dec. I went to follow up in Campus Sqaure on the 08th of Jan. That's when i was told that the card has not been delivered. I requested a temporary card and the rude manager who didnt even have the audicity to come and face me, sent an employee to tell me that it's not his problem and i need to take it up with HO. To date, not a peep from Woolworths or the store as to where my card is!!!!!