Manager Theo from the Pavillion refused to assist me

I believe in the 5th of November 2020 I purchased a dress from woolworths I didn't bother to try it on it looked beautiful I found it on the rails that included other different types of dresses, Saturday the 7th of November I go to my grans 94th birthday and my cousins are like omg your dress has a hole I was like there's no way I check and yes it does have a hole. Last week I go to the pavilion explain to them I don't want a refund I just need another dress or this sorted out by their Taylor's whatever the case may be because I refuse to pay so much money for a dress that has a hole. I didn't have the receipt with me the dress fit me so beautifully I didn't think few hours later I'd be notified my dress has a hole. At the store Pavillion the consultant tried to assist me using 3 different cards and didn't find this transaction during the month of November they could only find purchased that I had made in October and the day befor I purchased a dress for another function. I asked to speak to the manager Theo absolutely didn't care she was occupied with another customer said there's nothing she could do for me because there was no receipt and the consultants couldn't find this transaction on their records yet they couldn't find plenty of purchases that I have made at Woolworths during the month of October and THE DAY BEFOR I spend over 2000 at Woolworths every month CASH not on credit. I'm stuck with a dress that has a hole in it you guys need to do something about it or else I'm gonna post this on social media to my many followers and expose you and youre pathetic manager Theo that has absolutely no customer service what so ever. I'm not asking for a refund if that's what you think I don't need you're money never have never will. But what I won't tolerate is you refusing to fix this dress or give me another one