Manager is not responsible for expired stock?

My daughter made the manager at the Castle-walk branch aware of a lot of products on the gluten free shelf aware of quite a few items that have expired as much as 3 days ago and all he did was shrug his shoulders and said that It is not part of his problem, it is the night staff who should make sure there is no expired products on the shelf. He did not even show any remorse nothing. All I can say is that he can be glad I was not present, there would have been a video on YouTube by now. What type of service is this?