Making customers jump through hoops

<p>I made an online purchase today, under the impression that I would receive a 40% discount. After I paid I realise that the discount did not go off. After speaking to a consultant for which I had to wait for 10 minutes, I was told that my card was not saved and therefore I dont get the discount, even though I paid with my store card which is linked to my WREWARDS When I asked can I link the card they said system does not give me the option to link we will have to contact the technical services. Why even bother to pretend to give discounts if your not willing to give them. Not impresses at all.</p>