Lost woolworths card

I lost my card, went to savannah branch to block it, i then requested a temporary card so i can buy, but was told it is not possible, i then requested to buy with an ID, but they still refused,Consultant who was helping called head office and she was told to ask her Manager Willy to use his own discretion to assist me, Willy blatantly refused to assist me saying that he is following the policy even though he was told to use his discretion, Willy could see that i am heavily pregnant, I explained to him that i needed to make a purchase and that i cannot wait for the new card to be reissued after 17days because i might give birth anytime and i need the stuff before giving birth, he refused. I again requested him to allow me to send someone to come and buy on my behalf when the card is received after 17 days, he still refused. So far I am not impressed with the service i have received from Woolworths, As expensive as it is,the quality of their service to us as clients sucks. especially if the Managers are failing to deal with each case according to its merits and also note that policies are there to guide us.