gM
gladys M

1 reviews | Active since Sept 2020

28 Jan 2024, 10:26

LOST ITEM

I forgot my Estee Lauder foundation the till , i was struggling to find the woolworths reward card , and the teller told the item i was buying was on sale . and i need to use my reward card.

i took everything out of my small bag , put them on the till . then i paid took everything back . i remembered when i arrived at home the foundation was on the class stand next to the till .and i forgot to take it

in the morning i called the store , whats they never answered however 10 min later i got a call back, in my mind i became aware that they were able to retrieve the info on the screen of the landline . after i asked if the store has a camera by the till , the lady said the teller who was assisting on the day of the incident will start his shift at 10H00 am , 1 hour later .

from 10H00 am i started calling the store , no one answered . this time i assume its because they are able to view the number coz i was using my cell.only when i started calling the headoffice . the store consultant called me and said they cant find the bottle of foundation , i asked did you check the footage .she rep**** my manager is busy with that . ended the call by saying after they checked the camera they'll call back .

15 min later store manager calls, suggeting i might have misplaced it somewhere i explained this is the only store i took staff from my bag and i was with my 17 year old . who witnessed it , and reminded me later that i never took the foundation from woolworths store .

the manager then rep**** may customers stole it or i might have memory loss,but the store doesn't have camers's . i asked , why did your consultant say you were busy looking at the footage because they even asked around what time i was at the store , the manager told me i can report but they cant help me . my issue is the lie between the manager and the lady who called earlier .,and for that reason i was WOOLWORTHS TO TAKE RESPOIBILITY

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Replies (1)
gM
gladys M's update28 Jan 2024, 10:31
Reviewer Update
I LODGED A COMPLAIN WITH HEAD OFFICE ,EVEN WROTE ON THEIR FACEBOOK , THEY GAVE ME REF NU 10 DAYS AGO. TILL TODAY NO ONE HAS EVER CALLED , I SENT AN EMAIL ,NO ONE REP****