Lost Contract SimCard

In September we returned a broken Tablet for repairs. Inside the tablet was my Telkom Contract Sim card. When the lady in question (Nonhlanhla) took in the Tablet she did not ask if there is a sim card inside the table (as we had forgotten to take it out). The table was booked in and after a week or two we returned to collect. We were expecting to receive the same table as before but to our surprise we were handed a brand new one (instead of the black one we got a white tablet). I then asked Nonhlanhla where the old table was and she informed me that they could not repair it hence the new one. I advised her that I had my Telkom Contract Sim card in the black tablet and if she can retrieve it for us. Till today we are still awaiting the sim card.

To my knowledge Woolworths goes and extra mile for its customers but this experience changed my opinion on the giant retail store. Very bad experience (Southgate Woolworths)