Long term loyalty does not matter to Woolworths

My mom has been an account holder of Woolworths for 50 plus years. She has recently been admitted to hospital for 45 days and was obviously unable to pay her account. The debt collectors called her continuously and then froze her account for non payment of R25. The company should be disgusted with themselves for not taking into account the length of time that she has been a perfect paying customer for. I am so disappointed that while she is in recovery Woolworths refuses to wait a couple of weeks to receive their stupid R25 and continues to harass my 75 year old mother with upsetting phone calls. Just do what you need to do Woolworths- why do you need to get a person to call and upset someone. A message with your threats are just fine! Sies.