Logging a ***** case with Woolworths Financial Services is worse than a dead end.

A ********** transaction occurred on my WFS credit card on the 1st of August. On the following Monday the 3rd I sent an email to all of the available addresses on the Woolworths App. No response. I called their helpdesk. The first consultant, Vuyo, did not return my call. The second consultant, Noksi, thankfully did. She gave me the correct email address to email a form to, which I had to collect from the branch. I dutifully emailed the form on the 5th of August to the *** email address. No reply. On Monday the 10th, I resent the email to the address requesting an acknowledgment of receipt , no reply again. It is now the 14th of August. My only recourse shall be to cancel my card, lest another ********** transaction occurs at the end of the month. Does Woolworths care so little for their customers?