loan application dragging

I had app**** online on the 19th with Woolworths financial services for a personal loan. The application was completed on the 21st. I sent all my paperwork through as requested but received no feedback. I contacted the call center everyday to follow up what the hold up was. I was told a different story everyday I called. This is the first time in 15years of my working life I have app**** for a loan. As I am a single parent with no maintenance or support I unfortunately had to apply for a loan. However, Woolworths attitude was flippant, neither did they assist me properly. My credit rating is excellent, and I have never had any problems before for credit checks. Woolworths, I have been with you for over 9 years. You will lose a good loyal customer as I will now cancel my store card as well.