Loaded Insurance without my consent
<p>Logged an investigation request on the 22 March 2017, as I have noticed Comprehensive Insurance going off my account on the 11 March 2017.</p> <p>Received a call back from Ammaarah Abdurahman 27 March 2017 requesting more time to investigate the incident as the call recording could NOT be traced.</p> <p>Send follow up emails on the 4, 18 April 2017, received no feedback. Phoned your call centre today 2 May 2017 08:17 and have been on the phone for 52 min and have been transferred 3 times.</p> <p>Store Card transferred me to Insurance, Insurance could not help and transferred me to New Cards, New Cards has put me on hold for more than 15 min and wanted to transfer me back to Store Card, and then you drop the call. You don’t even have the curtesy to phone me back. Who do you think needs to pay this phone call???</p> <p> I have had my account with Woolworths for over 20 yrs. All I want to know is when did I take out the Comprehensive Insurance, as I have noticed the following amount going off my account and cannot recall speaking to an agent.</p> <p>11 Sept 2016 – 42.51</p> <p>11 Oct 2016 – 43.57</p> <p>12 Nov 2016 – R43.30</p> <p>11 March 2017 – 10.56</p> <p>If you want more details from me, refer to all your emails on ********** that I have send.</p> <p> </p>