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Been a WW card holder for many years and recently decided to apply for a WW Personal Loan. Not my first attempt within the time I have been a customer. 1st Attempt went horrible wrong bu I still had faith and decided after many years that things might have changed.

I have now been thru the entire process including my application being approved and received the funds, no problem their. It is the calls I had to make to the call center to try and get a solution to a problem I discovered. I myself work with customers and have never in my allowed any of my customers to experience such a horrible service.

I received my 1st statement last week and notice that on my first repayment I will be paying more then double then what we agreed to. I then notice the other fee was the initiation fee. I was informed of this feed but never informed how this may apply. My understanding was that the fee gets added to my loan amount and added in the monthly repayments. Nowhere have I been informed that it would be a once off fee I have to pay upfront. I mean come on, I own a car, I took an extended warranty costing more then 10k but never has to pay upfront. This was all worked into my finances.

I called the call center and explained my issue. I was then informed my the women on the phone that she will escalated to her team lead and he will listen to the call. I should receive a follow up within 24 to 48 hrs. Well guest what, 5 days later, no callback, no email. I called again only to get thru a line with no one responding but I could hear all the back ground conversations. I hung up and called again and requested to speak to a manager. Was placed on hold for a while then the lady informed me the managers are in a meeting and cal arranged a call back. I requested a callback th next day before 12pm as i started my shift at 1pm. NO CALLBACK!. I called again the next day and was informed about notes being made but no action taken. Again I was placed on a very long hold. Call eventually got disconnected and the guy I spoke to never even bothered to call me back with a follow up.

Now I am have experience a poor service before by service providers but this takes the cake. Never in my life had i felt so frustrated with a company as huge as this. I mean, I work for the lagers online company in the world and have never had to deal with a single customer having to received a service as horrible as this. I known every company has its fault and gripes but WOW WW you need to shape up your customer service.

While writing this complaint, I am already thinking of steps I am going to take. Well I do after all owe you money WW. Lets see how well you call after me after I start changing banks and refuse to make payments. I can already see the letters of demands ans constant calls from collection team. I don't want it to get to that but man, this has driving my to madness. I will be hitting social media in a week, if I don't get any results soon.