LEFT A BAD TASTE IN THE MOUTH

VERY BAD ATTITUDE AND POOR SERVICE FROM THE CAFE MANAGER.. LAST WEEK ON THURSDAY I STOPPED IN FOR A COFFE AND SLICE OF DELICIOUS LOOKING 3 TIER CHOCOLATE CAKE. AFTER THE FIRST MOUTFUL OF THE CAKE IT DID NOT TASTE AS EXPECTED. I ATE THE TOP TIER AND THEN TASTED SOME OF THE ICING, BUT THIS WAS SALTY TO MY TASTE , AND THE ACTUAL SPONGE LAYER SEEMED NOT QUITE BACKED ENOUGH.. i CALLED THE MANAGER OVER TO THE TABLE AND MENTIONED THAT THE CAKE DIDNT SEEM AS DELICIOUS AS IT LOOKED. HE SIMPLY SHRUGGED HIS SHOULDERS AND WALKED AWAY, NOT OFFERING TO REPLACE IT OR OFFERING ANY THING ELSE. WHEN I CALLED FOR THE BILL I WAS CHARGED FOR THE CAKE AND THE COFEE, I THEN CALLED THE WAITRESS AND SHOWED THAT THE REMAINDER OF THE CAKE WAS LEFT UNEATEN ON THE PLATE. SHE SAID THAT I HAD TO PAY FOR IT, I THEN ASKED FOR THE MANAGER TO CLARIFY THE SITUATION AND HE BECAME VERY UNPLEASEANT SAID THAT THERE WAS NOTHING WRONG WITH IT, THOUGH HE DID NOT TASTE IT HIMSELF. AFTER A DISAGRREMENT HE FINASLLY SAID WHAT DO YOU WANT ME TO DO ABOUT IT AND THEN SAID THAT THEY WOULDNT CHARGE FOR THE CAKE. SO MUCH UNPLEASANTNESS COULD HAVE BEEN AVOIDED. WOOLIES ALWAYS CLAIM THAT IF ONE IS NOT SATISFIED THEN THEY WILL REFUND THE CUSTOMER OR OFFER A REPLACEMENT. CLEARLY THIS IS BAD ATTITUDE AND POOR CUSTOMER RELATIONS. I WAS NOT THE ONLY CUSTOMER COMPLAINING THAT AFTERNOON.