Lazy, dozy staff with no product knowledge

Went to Woolies in Clearwater to do Xmas shopping for my mom. My mom had pointed out a few items in a Woolies Xmas brochure. I couldn't find 2 of the items so showed a staff member the brochure and asked if she could assist me in finding them. She looked at me like I was crazy and went to go and find someone to help me. Long conversations in other languages ensued. I find this so rude quite honestly! Finally a salesperson comes shuffling along. I have to explain what I need a second time. She is clueless. She has to go and consult with someone else. The store is very hot, it feels like they have the heaters on. It seems no-one has ever seen this brochure before yet they are stacked at the till points. Don't the staff look at the promotional brochures? Don't the staff walk around the store and fami****ise themselves with new stock? Obviously not. When a 4th person was called to come and look for the items I needed, I gave up. Not a great experience in a pricey store where I expect better service. The Clearwater store needs to shake up their customer service....