Late delivery on on-line orders

<p>I placed a few on-line orders in the last few months. Each one was delivered late!!! There is never any communication from Woolworths to inform me that the order will be late and the reason why - I had to follow up every time. Customer Service then also promises to follow up and to phone me back with more information and an update, but never do!! I then have to follow up again.</p> <p>Apoligises every time, but it is actually meaningless / empty as nothing changes from their side. Don't know why a customer picks (and pays for!!) a specific delivery date & time, but they never stick to it. </p> <p> </p> <p>Don't think I will use them again - too frustrating!!!!!</p>