Late delivery, Customer care promises to get back to you, but simply doesn't

I placed and order online and got a notification that it would be delayed. I then phoned your callcenter on 2 occasions which takes forever to speak to someone, and they told me someone just made a mistake and that half my order will be delayed, and the other would be delivered on time.

It was not delivered and as I needed them on the day WW promised it would be delivered, it served me no purpose anymore and I had to purchase it elsewhere as the three belts I got were for the groomsmen at my wedding ( A date I was not going to change due to WW's late delivery). I spoke to customer care a day after the due delivery date and told them I'm making alternative arrangements, and that they must cancel the order and I was promised a refund withing 5 business days. They could not even tell me where it was or if it had been delivered.

When I inquired what happened to my refund Andiswe Tafa from WW sent me a mail stating it had been delivered. I rep**** to him stating that I was promised a refund, but he has not responded to my mails from the 28th Dec, or 4th of Jan. If he still works at WW you might as well get rid of him.

I phoned in again on the 6th and spoke to Noni (not sure if spelled right) from customer services who apologized for the treatment I received from WW and promised that she would contact me on the 8th or 9th.

Nothing...

These are some of my reference numbers.

********** 6- ********** 40 ********** 6- ********** 00