Late Account statements

<p>I was recently charged interest on my Woolies charge account as a result of purpoted late account payment. It would really help if Woolworths could reflect on it's own competence to service it's clients before levying punitive charges. I need timeous delivery of the statement to ensure that I effect the total outstanding balance. I have had to contact the call centre for the past five months for a statement to be forwarded. I have heard enough of the supervisor's **** and bull stories. At some stage I even opted for mailed statements as the electronic one was simply not forthcoming. Lord knows which delivery method Woolworths prefferd as none of the two materialised. The most recent statement was only forwarded on the 13th of July.</p> <p>May I please have the interest levied on my account reversed until you know what you are doing.</p>