Lackluster, and poor service

I have been waiting for my store card from Woolworths for about 9 months. Despite my good payment history, with no missed payments, I am subjected to using a virtual card which often disappears. I have made numerous calls to complain and organize for the delivery of the card without success. To date, I have not been furnished with the reasons for the delay. Instead, I have received numerous calls being offered a credit increase on my facility. It seems that they are only interested in taking their debits and further indebting their clients instead of making our experience seamless. I was unable to purchase today because the app is malfunctioning and cannot populate my virtual card, despite the same app working earlier to tell me about a pre-approval of a credit limit. Disappointing.