Lack of understanding & bad/no service Cresta Financial Services

Financial Services Cresta. My wife was asked by Woolworths to replace het store card.

To say the least...what a process

Visited Cresta Branch, but service was far from helpful. When my wife app****, she gave the lady het ID which is in her married surname. We showed them a copy of our marriage certificate and was assisted after few calls to the call center.

Today, when we tried to collect the store card, which Woolworths ask to be done. As her ID is in her married surname and card in her ****en name. She was turned away to collect as she does not have her old ID. She does not have an ID in her old ****en name.

When asked to speak to the manager, the young man who assisted us, with a very bad work attitude, said that they do not have a manager that can assist as it falls under Financial Service.

The Youngman just should have listen better and asked for help and not to make if it was too much trouble to help us. We all work long hours.

In SA we have been getting use to bad service, but bad service with a bad attitude can be changed and this is why I write this complaint as I hope someone will help the young man in how to deal with these questions and situations.