Lack of service! Disappointed

I tried signing up for a Woolworths store card, I went in store but they couldn't help me and referred me to the Woolworths app. so I submitted my application and there has been no feedback, and when I follow up every time I speak to someone else they say they need my bank statements however I have already uploaded it on the app and emailed it twice to *** and received an auto reply to confirm that it was received but when I call in that is not the case and I also uploaded my payslip on the app. when I tried following up today the call centre number doesn't work and says closed due to a public holiday but today is definitely not a public holiday. I was really looking forward to getting my store card but I am just so disappointed with the lack of service, no one wants to help me