Lack of service

I sent an inquiry to woolworths for insurance i have on my store account on the 16th if July at 9:25am asking for assistance on retrenchment benefit and what documents I need to send through .It is the 24 th and still no response from them ,I am extremely unhappy and disappointed about the lack of service from them.what is the turnaround period for responding to your long term loyal customers??? <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths South Africa by Hellopeter.com)</em></div>