Lack of response to email by store@woolworths customer services

Wow Woolworths! Have been a customer of yours for years and whilst I have always been a fervant purchaser of your products in store, I have had to rethink my loyalty for the future.

I have sent your online customer services, store@woolworths an email on the 7th July, and to date I have not even received the courtesy of a response. Called your customer services and they could not assist as its an online query, tried to hold on to the online care line, but gave up after 25 minutes of no response.

Its a shame though, as you are quick to send me questionnaires to rate you when you know that I have no reason to complain and you can expect a favourable review. Well, in my opinion, the real measure of a business' customer focus is how it responds to unsolicitated communication from its customers. Sorry, you have failed dismally!