Lack of customer service

This is regarding the unbelievable service rendered, how can you accept online purchase and allow payment to be made whilst your store selected for collection is not operational. Worst part is that you have not even sent me any form of communication, I had to call the call center to find out what is happening, I was made to think that my order was ready for collection from Trade route mall 14/07/2021 order placed and collection meant for 13/07/2021. I want my money back ASAP. Your service was handled poorly I must say. I hate the part that one has to reach out to you even when you are in the wrong. I have since sent an email this morning and was advised someone will call me back and it is almost end of business hours and still no communication from anyone.