Lack of communication and taking responsibility

Good day<br> <br> I would like to express my utter disappointment and anger towards your establishment. I app**** for store card on Thursday 17/12/2015 and my application was approved subject to me sending my documents. This was sent immediately. I did a follow up call which was done on Friday and was told to phone back on Monday. Yesterday I phoned your call centre where I was told my application was complete and I could get my temporary card at the canal walk branch. Today I went to collect my card and was told that there was no card assistance to assist me. The call centre consultant informed me that the card consultants is supposed to be at the store until the store cloes but this is definitely not the stort. This unacceptable as I was not informed that I had to come during office hours. I waisted my time by going there only to be sent back. I trust that you will be able to fix the problem as soon as possible.