Lack of communication and poor service

I've had a store account for 5 years It was never communicated to me that the card is temporary I need to make a permanent card. I don't owe my account, it's always up to date today I asked to use the card and was told No causes its faded and they won't be able to help me even when I had my ID as they won't be anle to verify that I'm the owner of the card. I asked for a temp card while I wait for the new card they don't offer that and my account will be deactivated while waiting for the "permant card" my biggest problem is that I was never told that I was using a temp card, secondly how was I supposed to have known that I will need to change my card. As I was at the store I asked for the manager to please make an exception and I will immediately apply for a new card once I got help. The manager didn't even come to see me just sent one of the cashiers to say they can't help me. I'm not only disappointed in the atrocious services and lack of courtesy from Festival mall woolworths but the lack of communication to me to say I must come renew my card.