Lack of Co-operation in Double Billing

On Monday 28th August I did my first online purchase from Woolworths for R4 445.63 and the money immediately was debited from my account. Despite that fact that they could not fill my order with exactly what I wanted and it was delivered late - not really an issue - THREE days later, they debited my account AGAIN. On calling the Call Center I was politely told that Woolworths were unable to assist me and I would need to approach my own back to sort out the matter. Now, I am out of pocket R4 445.63 for however long it takes my bank to sort out Woolworths mess. When the order did arrive - all thrown in two plastic crates - it was wrong!!! Know that I will NEVER again order from Woolworths Online and I will endeavour to inform those around me - family, friends, colleagues and acquaintances - to refrain from doing the same in the event that they are also double billed. A shocking example of customer service!!!!