BV
Bev V

1 reviews | Active since Sept 2017

08 Nov 2020, 12:16

Kyalami Store breaks all the service delivery rules Woolworths holds high

1. Stock on shelf expired 2. Fruit in packs off or extremely damaged 3. Price discrepancies 4. Use the same cloths to wipe both surfaces, counters and meat 5. The Store manager does NOT understand why he should address complaints and call customers back

Don't dare to complain at Kyalami Corner Store - HELLO PETER them!

It is not the customer's responsibility to check Woolworths expiry dates on shelves - they have merchandisers and staff for this!

No apology needed not refund, me and my family are so over having issues in this store. I have to have a gluten free diet. The products are not cheap, with tis regard we are not spoilt for choice, I will go without.

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Replies (1)
BV
Bev V's update11 Nov 2020, 09:55
Reviewer Update
I would like to report that I received a call from the Kyalami Store Manager yesterday.

Delightful and mature, the mere fact that she took full accountability and made no excuses really demonstrates leadership and maturity.

I am grateful for the feedback and the fact that she will take this up with the store team.

Thank you Woolworths most especially to the Kyalami store manager. When I am in the area again, I will pop in to personally meet this lady.