Keeping your promise to the customer on turnaround

Woolworths financial services decided to call me and offered me a personal loan. I didn't even think of that but I got tempted as the consultant was friendly and the product was affordable. I have a broken car which I was planning to fix around January but the offer came like a catalyst to my problem hense i was easily tempted. The application was done last week Tuesday and i sent all the required documents. I also received an SMS that my application has been provisionally approved. I called the call cent on Friday last week and was told they l 0 a technical problem on their side that resulted on my application to be deleted. So they had to recapture on a lesser amount that will be amended by their credit department. I personally went to Woolworths store to submit the documents and also e-mailed them aswel. But all ways when I call them no ones sees those documents except for a team leader that confirmed he got them. I call them every day to get the same story over and over that we must recapture and there are no documents recieved . I have been taken from pillar to post and there is no service at all and what annoys me more is the fact that they called me i didn't just wake up an <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths Retail South Africa by hellopeter.com)</em></div>