Just ridiculous if you ask me.

Good day. My name is Jolandi Flugel. I app**** for a credit card with Woolies. I was approved and yesterday 5/08/2024 I received a message saying I can collect my card at the branch in Somerset West. Please see attached screenshot as proof. In doing my application I had selected to collect my card in store. Rather then waiting the unnecessary 3 to 5 days for it to be delivered. 16:14. I arrived at the store and waited after handing them my id book. 16:35 I got called to sit inside the little office just so they can tell me they have issues with the credit card pins. They then proceeded to call financial office. Just to get told the new accounts department close at 16:30. I have to come back the next day. So today I went back there just to have the same issue and then get told all the Woolies stores in Cape Town are having the same issue.

My question is. How does such a big franchise not get the equipment or systems sorted out. Then wasting not just my time but clearly thousands of customers time. The whole reason you have these financial institutions in store is so people don’t have to wait for things. It’s a real inconvenience and this needs to be rectified as I will be writing a report on this and forwarding it on HELLOPETER. Please note when I got my store card I had exactly the same issue. This is unacceptable for such I big franchise.

This message has also been sent to Woolies complaints. Still no reply or eager to get this matter resolved in a timely manner