Just read

Hi Woolworths,

I am so furious with your customer service and how you have taken a turn to putting the company first instead of the customer, especially your elderly customers. My mother who does not have an email address and has not been receiving statements from you because of COVID 19 regulations came all the way from Soweto to your branch in Johannesburg CBD (Kerk street I believe), spoke to Vusi who was adamant that they cannot print out a statement for her. Now that was just one of the issues, can someone explain to me how are elderly people with no smartphones are supposed to receive their statements? You're now forcing our parents to provide "anybody's" email address because it is convenient for you guys, statements include personal information!!. We now provided my email address and 24 hours later as VUSI said it would take there is no statement in my inbox. What must happen now? You should really consider exceptions for customers who are old and don't have the means. PS: I am still waiting for the ****** statement. I wouldn't be surprised if the email address was captured incorrectly. You might as well cancel all old people who don't have the latest technology "like hey, you've been with us for 20 years now but because you don't have an email address now, we cannot help you". Pathetic really