I'VE DONE SO MUCH RUNNING I COULD HAVE WON THE TWO OCEANS MARATHON

I place an order o ********** 67 for cut flowers (sustainability i.e. proteas) with Woolies online on April 4. There was no mention of there being no stock and the order was confirmed later that day – still not indicating that they were out of stock.

Delivery was to be to a patient in hospital the following date, which came and went … so did Friday, Saturday etc. through to today and still no delivery. (The patient was discharged on Saturday and I provided Woolworths with an alternative address.)

It was only through one of my innumerable calls that I established that Cavendish (which branch handles online orders apparently) was (and is still ???) out of stock, otherwise I would have been none the wiser.

I have emailed (Eilzma & Musundwa) and ‘phoned (Raseeqa, Fabian & Anathi) a number of times and received the usual responses (“Sorry for the inconvenience but …”) but, bottom line, as at this morning still no delivery!

Not a difficult order, albeit only for R150,84), so why do I have to do all the running?