It’s not only the coffee.

Visiting Christian Barnard regularly for my partners chemo Room appointments, I have had the opportunity of getting to know our favorite family store better. Now I am the first to admit the quality of their “flat whites” is excellent! The main Barista regularly asks “ how is mamma today?”

Issues arise when you want to eat: a healthy sandwich not smothered in “MAYO”

Head office won’t let us not lace the Rustica with Mayo before inserting the cheese & tomatoe “onto the roll” for reasons of quality control a manager tells us ! since when are rules not meant to be broken. Listen to your clients Woolies. Have a heart ; you may learn something!

So there I was last week with a top Professor of medicine trying to convince the store food manager & fFod and Beverage guy that there was not only an issue with their offering, but a huge opportunity. Did he see it? No I am afraid not: he was too busy watching his daily sales Targets to really grasp what the Prof. and I were telling him independent of one another. The sad thing is that all those years ago, the scientists & techies in Corporation street did their job extremely well and management was easily approached with new ideas. Today alas I fear this is no longer so. Low sodium foods are difficult to find: Fat people abound in the wards and in the shopping isles! Its not that easy to get a healthy sandwich at woollies! Why not you may well enquire ? it is impossible to get a warm body to communicate with st the company. they e were always pricey compared to the opposition, Now we have pricey and a lesser quality in their food chain. Spar i Sea Point leads in customer service from doorway to till!