Items with unremoved security tags, till slip not provided

On the 25th November I paid my Woolworths store account and subsequently swiped my card for a purchase 4 items (Trenery belt, pants, shirt and flip flops) which I paid for in cash (debit card) at Menlyn Woolworths. When I left the shopping bag kept beeping when I went into other shops.

When I got home the shirt still had a security tag on and the only till slip in my bag was for the store card, account payment not for the purchase. And in the week I needed to wear the shirt and had to cut the tag to wear the shirt. Shirt now damaged. I wasn't happy with the pants and when I went to return them at the closest Woolworths to my office which is in Church Street, I was refused a refund because I had no slip. When I requested the manager, she came but completely dismissed my story with an extremely bad attitude and told me Menlyn system is at Menlyn, they don't have access to it and cannot help me. It wasnt that she refused the refund here but the attitude was unacceptable which I attribute to being a Black customer because she would never respond like that to White customers. It's the how you deal with a customer that makes a situation worse. And she had no interest in attempting to resolve my query and I said I will customer service, she said okay do that. It's become such a norm that Black customers receive such bad customer service with not even a smile and they smile ear to ear to white customers. Yet we all pay the same rand currency to Woolworths or any store for that matter. She went on to say I must go back to Menlyn then. The fact that I am an account holder didn't help.

I have all my receipts from the 25th November because I always keep receipts. That cashier from Woolworths Menlyn never gave me my till slip nor did she put it in the bag like she did with the account payment slip. Just like she never took off the tag from the shirt. Not only am I stuck with a damaged shirt I also have these pants that I was refused to return.