Items not delivered

<p>I placed an order online for delivery. One item was not delivered (19/1/17) but was on the delivery note. I phoned the call centre to let them know and delivery of the item was promised for the next day between 10 and 1. I phoned around 11:30 to find out what time delivery might be happening. Again I was promised delivery before 1. After 1 I still had not received anything. Upon phoning again, I was informed that there was a "delay" and that delivery would be made around 3. I asked to speak to a manager and the agent informed me that the manager could not speak to me and that I would be contacted. Not only is it now long past 3 and I still have not received anything, but no one from Woolworths has bothered to phone me with an explanation. This is unacceptable . If a mistake is made by Woolworths, should it not be a priority to make sure it is rectified and that the client is happy? Cleary customer service is not important to Woolworths. Worst service and attitude I have ever received from any call centre agents .</p>