Items never got delivered, poor customer service

I ordered 2 shorts from Woolworths online on 13 January 2021. Qccoridng to their policy I should have received my items 3 to 5 working days after ordering. It is now 31 January 2021 and I have received nothing. I have complained at least 4 times. Started since 19th when I received an email thanking me for my order and that I could rate the product. They informed me they will follow up because the problem is between shipping and the courier. But no one ever comes back. I rate this a one because I cannot go lower. Paying for nothing! And the customer service are the worst because every single person I spoke to said they will come back to me an not one kept their word. I do not recommend online shopping with them!