ITEMS BOUGHT AND PAID FOR ONLINE "UNAVAILABLE" ON DELIVERY

My first issue is HOW can you allow a customer to purchase an item on the Friday that is available online and pay for said item only to say that it is "unavailable" when delivery takes place the Monday.

The second complaint is the fact that "you won't be charged for the item" - ******* - IT WENT OFF MY CREDIT CARD AND AS YET HAS NOT BEEN REFUNDED.

When you purchase online (considering you are having to pay upfront) if the stock is available it should be reserved and not sold out before delivery takes place.

I'm disgusted at your "how can we make a difference" slogan when you CLEARLY DIDN'T MAKE A DIFFERENCE TO ME. I had to spend over 20 minutes on my Cellphone calling all branches and eventually having to drive to the Gardens Centre branch on the 24th to collect the two packs.

Suffice to say I'm not keen to use the app to order again